Communique
Keep up to date with Riverview Mind Clinic
October Updates
Welcome to the Riverview Mind Clinic updates…. We can almost hear the sleigh bells ringing!
Appointments:
We are fast filling our books for the year and into the new year, all current patients please allow for an expected wait of up to three months when seeking a review appointment.
New Referrals:
Our waitlist for all new referrals is currently between 4-5 months. Once we have received a current referral from your GP, it is added to our waitlist and when a suitable appointment becomes available, our reception staff will contact you directly and begin the booking process with you. Please do not call the clinic requesting updates with the waitlist, we will contact you.
A referral from your GP only lasts 12 months – all patients are required to have a current referral for their appointment.
Scripts:
It takes the doctors time and often for authority scripts, this can be quite time consuming to arrange scripts for patients, that is why we communicate with your GP once your treatment is tailored correctly to avoid you having lengthy wait times and expenses in maintaining your treatment. Unless there is a clearly documented and prearranged plan made with one of our doctors for repeat scripts outside of your scheduled appointments, please note that you will likely be required to attend / be charged for a 15-minute phone consultation ($150.00) to obtain any repeat script and in some cases these requests may be declined.
If you are going to run out of medication, you should in the first instance speak with your GP.
Our Contact Details:
For all email enquiries: admin@riverviewmindclinic.com.au
Responsiveness:
The clinic receives more than 200 phone calls, emails and faxes daily, the administration staff are not able to put direct calls through to the doctors and at times it could take several days to get a response. Please understand we are NOT a crisis service, if you have urgent health needs you need to contact your GP or urgent care clinic or crisis options such as:
Lifeline 13 11 14
Suicide Callback Service 1300 659 467
Open Arms (Veterans & Families) 1800 011 046
National Dementia Hotline 1800 100 500
QLD MH Call (Acute Care Team) 1300 642 255
In an emergency, please dial 000
Staffing Reminder:
Please be mindful that the administration staff are not clinical staff and do not have the ability to answer questions about your specific care / treatment needs. Whilst they are committed to trying to assist every patient, they are not able to make decisions about medications, scripts, pathology tests etc.
Please also keep in mind the administration staff are often the first point of contact and always try to do their utmost to assist everyone, we ask that you remember to treat them with respect and kindness, your frustration is not because they are not trying to help you.
Sneak Peak…
TMS…… it’s almost here! So what is it? For an easy to understand overview you could try reading this information from The Black Dog Institute
Staff Spotlight…
Introducing Nikki one of our Administration Assistant legends! Nikki joined Riverview Mind Clinic. Although she originally hails from Colorado, however, has strong family ties to Australia and has decided that the sun shines brighter on this side of globe, so lucky for us – she’s here to stay.
Nikki is not only a bright and lively addition to our team, but her motivation also extends to studying a Bachelor of Business Health Sciences Administration in her spare time. On the weekends she enjoys hiking and soaking up the sun on the beach with a good book. Be sure to welcome Nikki to the team on your next contact.
If you have had a positive experience with our clinic we would love for you to share your feedback
